Terms of service
Terms of Service
Last updated: August 2026
Welcome to Formet. These Terms of Service ("Terms") apply to your use of the Formet website and to purchases made through our online store.
By using our website or placing an order with Formet, you agree to these Terms. Please read them carefully before placing an order.
These Terms should be read together with our Privacy Policy, Returns & Refunds Policy and Shipping Policy.
Nothing in these Terms affects your statutory rights under applicable UK consumer law.
1. About Formet
Formet is a clothing brand and online store based in Manchester, United Kingdom.
For questions about these Terms, orders or our services, you can contact us at:
2. Using Our Website
You may use our website for lawful purposes and in accordance with these Terms.
You must not use our website to:
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Commit or facilitate fraud or other unlawful activity
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Attempt to gain unauthorised access to our website, systems or accounts
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Introduce malicious software or other harmful code
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Interfere with the security or operation of our website
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Copy, reproduce or exploit our content or intellectual property without permission
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Impersonate another person or provide false information
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Use our website in a way that could damage Formet or the experience of other users
We may restrict or suspend access to our website where reasonably necessary to protect our website, customers or business, particularly where there has been misuse or unlawful activity.
3. Our Products
We aim to display and describe our products as accurately as reasonably possible.
Product photographs, colours and other visual representations may appear slightly different depending on your device, screen settings or lighting conditions.
We may update product descriptions, specifications, images or availability from time to time.
Our products may be available in limited quantities and may not be restocked once sold out.
4. Production-to-Order and Pre-Orders
Formet currently operates using a production-to-order model.
This means that products are produced after an order is placed rather than being dispatched from ready-made stock.
Before placing an order, you should review the relevant product information and our Shipping Policy, which explains the estimated production and delivery times.
The production-to-order nature of our products does not remove or limit any statutory consumer rights that apply to your purchase.
5. Product Availability
We aim to ensure that products displayed on our website are available for purchase.
However, in exceptional circumstances, a product may become unavailable or we may be unable to fulfil an order.
If we cannot fulfil an order that you have already paid for, we will contact you and provide an appropriate refund in accordance with applicable law.
We may also limit the quantity of products that can be purchased where reasonably necessary.
6. Prices
All prices displayed on our website are shown in the applicable currency at the time of purchase.
Prices may change before an order is placed. A price change will not affect an order that we have already accepted, except where an obvious pricing error has occurred.
UK shipping is free unless otherwise stated.
International shipping charges are calculated at checkout.
For international orders, customs duties, import taxes and other charges imposed by the destination country may apply. These charges are the responsibility of the recipient unless explicitly stated otherwise at checkout.
7. Orders
When you place an order through our website, you are submitting a request to purchase the products selected.
After placing your order, you will receive an order confirmation acknowledging that we have received your order.
An order confirmation does not necessarily mean that we have accepted the order if there is a genuine reason why we cannot fulfil it.
We may decline or cancel an order in limited circumstances, including where:
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A product is unavailable
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There is an obvious pricing or product-information error
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We reasonably believe an order has been placed fraudulently
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We are unable to fulfil the order for reasons outside our reasonable control
If we cancel an order after you have paid, we will provide an appropriate refund.
8. Payment
Payment must be successfully processed before an order can be fulfilled.
Payments are processed through Shopify and/or the payment provider selected at checkout.
You confirm that you are authorised to use the payment method provided when placing an order.
We do not have access to your full payment card details.
9. Delivery
Our products are produced to order, meaning there is a production period before your order is dispatched.
Our current estimated production and delivery times are explained in our Shipping Policy.
Estimated delivery times are not guaranteed delivery dates unless a specific delivery date has been expressly agreed.
We will take reasonable steps to keep you informed if we become aware of a significant delay affecting your order.
Nothing in these Terms limits your statutory rights concerning delivery.
10. Delivery Address
You are responsible for providing an accurate and complete delivery address when placing your order.
If you realise that you have provided an incorrect address, contact us as soon as possible at:
We will try to assist where possible.
If an order has already been dispatched, we may be unable to change the delivery address. Any additional delivery costs resulting from incorrect information provided by you may be your responsibility.
11. Cancellation, Returns and Refunds
Our Returns & Refunds Policy explains how cancellations, returns and refunds are handled.
For standard products purchased online, you generally have a statutory right to cancel your purchase within 14 days of receiving the goods, subject to applicable legal exceptions.
We do not offer voluntary returns or exchanges beyond the rights provided by applicable law.
For change-of-mind cancellations, the customer is generally responsible for the direct cost of returning the goods.
Nothing in these Terms or our Returns & Refunds Policy removes or restricts your statutory consumer rights.
12. Faulty, Damaged or Incorrect Products
If you receive a product that is faulty, damaged, incorrect or does not otherwise meet the standards required by applicable consumer law, please contact us at:
We will assess the issue and provide an appropriate remedy in accordance with your statutory rights.
Depending on the circumstances, this may include a repair, replacement, price reduction or refund.
Our Returns & Refunds Policy provides further information about the process for reporting an issue.
13. Intellectual Property
All intellectual property appearing on our website, including but not limited to:
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Formet branding and logos
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Product designs
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Photographs
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Graphics
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Videos
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Written content
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Website design
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Other original materials
is owned by or licensed to Formet unless otherwise stated.
You may view and use our website for your personal, non-commercial purposes.
You must not reproduce, copy, modify, distribute, sell, publish or commercially exploit our content without our prior written permission, except where permitted by law.
14. Customer Reviews and Feedback
If you voluntarily submit feedback, suggestions, reviews or other content to Formet, you confirm that you have the right to provide that content.
By submitting such content, you allow Formet to use it for legitimate business purposes, including displaying customer reviews, improving our products or services and communicating about Formet.
We do not claim ownership of your underlying intellectual property solely because you submit feedback.
We may remove or decline to publish content that we reasonably consider unlawful, misleading, offensive, fraudulent, defamatory, irrelevant or otherwise inappropriate.
15. Third-Party Services and Links
Our website may use or link to services operated by third parties, including payment, delivery, marketing and technology providers.
Third-party services are governed by their own terms and policies.
We are not responsible for the content, availability or operation of third-party websites that we do not control.
Nothing in this section affects any rights or responsibilities that cannot legally be excluded.
16. Website Availability and Accuracy
We aim to keep our website accurate, available and secure, but we cannot guarantee that it will always be uninterrupted, error-free or free from technical problems.
We may temporarily suspend, modify or update parts of the website where reasonably necessary for maintenance, security, improvements or other operational reasons.
If we identify an obvious error in product information, pricing or availability, we may correct the error.
Where an obvious error materially affects an order that you have placed, we will contact you and explain the available options.
17. Our Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
This includes liability that cannot legally be excluded or limited under applicable UK law, including your statutory rights as a consumer.
Subject to the above, Formet will only be responsible for losses that are reasonably foreseeable and arise from our breach of these Terms or failure to meet our legal obligations.
We are not responsible for losses caused by circumstances outside our reasonable control where applicable law permits such limitation.
Nothing in this section affects your statutory rights concerning the quality, description, fitness or safety of products supplied by us.
18. Events Outside Our Reasonable Control
We will not be responsible for delays or failures caused by circumstances outside our reasonable control where applicable law permits this.
Examples may include:
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Natural disasters
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Severe weather
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Major transport disruption
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Government action
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Significant disruption to supply chains
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Serious technical failures
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Other events that could not reasonably have been prevented or anticipated
Where such an event affects your order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.
This section does not remove any statutory rights you may have.
19. Privacy
Our Privacy Policy explains how we collect, use, store and protect personal information when you use our website or purchase from Formet.
By using our website, you acknowledge that you have been provided with our Privacy Policy.
20. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, products, services or legal requirements.
When we update these Terms, we will change the "Last updated" date at the top.
Changes will apply from the date they are published and will not affect rights that have already arisen under an order placed before the changes took effect.
21. Governing Law and Your Legal Rights
These Terms are governed by the law of England and Wales.
If you are a consumer living elsewhere in the United Kingdom, you will continue to benefit from any mandatory consumer protection rights that apply to you.
If you live outside the United Kingdom, mandatory consumer protection laws that apply to you may also give you rights that cannot be excluded by these Terms.
Nothing in these Terms prevents you from relying on applicable statutory consumer rights.
22. Contact
If you have any questions about these Terms, your order or our services, please contact:
We aim to respond to customer enquiries as promptly as reasonably possible.