Shipping policy
Shipping Policy
Last updated: August 2026
1. Pre-Order / Production-to-Order Model
Formet currently operates using a production-to-order model.
This means your item is produced after your order is placed rather than being dispatched from ready-made stock.
Please read the production and delivery times below before placing your order.
2. Production and Dispatch
After your order is confirmed:
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Production: approximately 7–10 working days
-
Shipping to Formet in Manchester: approximately 6–8 days
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Estimated time before dispatch: approximately 3–4 weeks
Once your item arrives at our Manchester location and is ready to be sent to you, it will be dispatched using the applicable delivery service.
The 3–4 week period refers to the time before your order is dispatched. It does not include the delivery time after dispatch.
3. Estimated Delivery Times
Estimated delivery times after dispatch are:
|
Destination |
Estimated delivery |
|---|---|
|
United Kingdom |
2–5 business days |
|
Europe |
5–10 business days |
|
International |
7–14 business days |
These are estimates rather than guaranteed delivery dates.
Your total time from placing an order to receiving it will therefore generally be longer than the delivery times shown above because your product must first be produced and shipped to Formet.
4. UK Shipping
UK orders are shipped free of charge.
5. International Shipping
Shipping costs for orders outside the UK are calculated and displayed at checkout.
Depending on the destination country, you may be required to pay customs duties, import taxes or other charges imposed by the destination country.
These charges are not included in the product price or Formet's international shipping charge unless explicitly stated at checkout.
Any applicable customs duties, import taxes or related charges are the responsibility of the recipient.
6. Tracking
Once your order has been dispatched, we will send you a dispatch confirmation containing your tracking information where tracking is available.
Tracking information may take some time to become active after the parcel has been handed to the delivery provider.
7. Delays
We aim to meet the estimated production and delivery times stated above. However, delays can occur because of circumstances such as:
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Production delays
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Shipping delays
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Courier delays
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Customs processing
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Severe weather
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Other events outside our reasonable control
If we become aware of a significant delay affecting your order, we will provide an update where reasonably possible.
Estimated delivery times are not a waiver of your statutory rights. Nothing in this policy limits your rights under applicable UK consumer law if your order is not delivered within the applicable timeframe.
8. Delivery Address
You are responsible for providing an accurate and complete delivery address when placing your order.
If you provide an incorrect address and the order cannot be delivered as a result, contact us as soon as possible at:
We will try to assist, but additional delivery costs may apply where the problem results from incorrect information provided by you.
9. Contact
For shipping enquiries, contact: